4 steps to send money »

Register

To ensure that we fulfil our Anti-Money Laundering obligations and to verify that your debit card is not being used without your consent, we are required to undertake certain due diligence on each of our customers. Before money can be sent we validate your name, residential address and other personal information supplied by you during the Registration and Send Money process against appropriate third-party databases. We also carry out continuous screening to detect any suspicious activity or potential fraud and we check senders against watch lists so as to ensure that known criminals and terrorists and cannot use the service.

We strongly recommend that when completing Registration online that you have with you a copy of your bank statement or statement from your card service provider. When entering your name and residential address please key it in with care ensuring that it matches exactly as it appears on your chosen document. We have made it easy by including an Address Look-Up feature. Simply enter your Post Code and select your address from the drop-down list which appears.

Pay by debit card

During the Send Money Transaction you will need to pay using a valid debit card in your name issued by a UK Bank. We do not accept credit cards for the time being. To verify that your debit card is not being used without your consent we conduct certain checks electronically to detect any suspicious activity or potential fraud.

Recipient Notified

Seconds after the transaction has been Authorised the Beneficiary is sent a 16 digit transaction reference number called a VIN (Value Identification Number) via SMS. All the Beneficiary then needs to do is visit any branch of Equitorial Trust Bank (ETB) with acceptable valid ID such as a passport / National ID / Drivers License, containing the name as stipulated by Sender in the Beneficiary Profile.

You can also check the status of each transaction by going to "My Account" and looking under "My Recent Transactions". A status of "Delivered to Handset" means that you can rest-assured that all that now remains is for the Beneficiary to visit any branch of ETB Ltd to collect funds.

Collect from ETB Ltd

When the Beneficiary receives the 16 digit transaction reference via SMS they simply visit any Branch of ETB Ltd to collect funds after the transaction has been validated and their identity confirmed.

As soon as Pay-Out occurs you receive an email confirmation that the Beneficiary has received funds detailing the exact time and location of Pay-Out, the amount received and the exchange rate used in the transaction. You can also track the progress of each of your remittances online through "My Account" and referring to "My Recent Transactions". Once the transaction has reached its "Final" status means that funds have been collected.

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